WAPDA Public Complaints

WAPDA-Public Complaint Resolution Mechanism


The purpose of establishment of “Public Complaints Resolution Mechanism” is to deliver a prompt & consistent response to the complaints relating to WAPDA projects only through coordinating with the concern departments.

Note :
It is clarified that complaints will not be entertained pertaining to all electricity companies like LESCO, MEPCO, FESCO, QESCO, PESCO, IESCO, SEPCO, HESCO, GEPCO, TESCO and NTDC or GENCOS's etc due to their detachment from WAPDA.

Where to complaint?

The complainant must send his/her complaint through registered/ courier mail, at the following address;

Director (Legal)


B-51 WAPDA House, Lahore.

‘Focal person’ for Public Complaints Resolution Mechanism

Phone:042-992021144, 042-99202211-Ext: 3178

Fax: 042-99202599

Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

How to complaint?

The complainant must send/convey the complaint along with the pre-requisite/ supporting documents.

Required Information:

The following information is mandatory to comply with application.

  1. Name of the project (if any)
  2. Subject of the complaint
  3. Contents of the complaint
  4. Documentary evidence to be attached
  5. Complainant personal information
    1. Name:
    2. Designation (if any)
    3. Copy of CNIC
    4. Signature/thumb impression with date
    5. Contact number
    6. Email ID (if any)
    7. Postal address